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Top 10 Customer Support Outsourcing Companies in 2023 | Helpware Outsourcing customer support is a great way to provide affordable but reliable service to your clients. Whether for voice or non-voice applications, there are plenty of excellent customer support... Written by Dana Mahoney Sunday, Jan 22 Table of Contents Outsourcing customer support is a great way to provide affordable but reliable service to your clients. Whether for voice or non-voice applications, there are plenty of excellent customer support outsourcing companies that fit every requirement. But then again, why even think about outsourcing? Isn’t local talent good enough to provide the service needed by a company’s customers? Plus, wouldn’t it be a disservice to customers if a company farms out its frontline operations to contractors? What Is Customer Support Outsourcing? By now, the best customer service companies should know the value of customer support and why it’s an essential cog in an organization. Like sales and marketing, customer service should already be in play during a company’s first day, as they are the group that comes into direct contact with clients. The main goal of customer support is to keep customers happy by attending to their needs and responding to their questions. However, it’s also a way to instill loyalty and generate additional sales. To do so, an outsourcing company must have its support team available whenever the customer needs it. Outsourcing customer support allows companies to maintain an around-the-clock service team managed by industry veterans and experts. Advantages of Customer Support Outsourcing Admittedly, not all company startups have leaders who are experts in every facet of their operations. Given their many responsibilities, many startup founders accept that they can’t do everything themselves. Non-core competencies such as customer service can benefit from outsourcing. Turning the service over to competent experts lets companies benefit from a bigger source of talent from all over the world. At the same time, companies that outsource customer support enjoy reduced payroll without sacrificing service quality. Other benefits of outsourcing include: More Opportunities to Grow the Business By assigning customer support to expert outsourcing service providers, leaders can instead turn to scaling the business. Overseeing the day-to-day operations can already take much of management’s time, and customer support is equally demanding. To help executives focus on the big picture, they’ll need to partner with the best service companies that know what they’re doing. Enhance Customer Experience Given the opportunity to communicate and interact with customer service, many customers will express their satisfaction in getting their voices heard. If customer service companies and their team address customers’ issues in a satisfactory way, they’re more than likely to remain customers. A pleasant customer experience will almost always lead to longer retention and a significantly higher customer lifetime value (CLV). This isn’t to say a stellar customer experience is only possible through outsourcing. Rather, the chances of improving customer satisfaction come with a continuous and consistent level of service. Providing a highly specialized, dedicated team of professionals from day one is a great way to achieve this quickly. Top 10 Customer Support Outsourcing Companies We’ve narrowed down the list of companies with great customer service to the top 10 most prominent ones in 2022. We’ll also provide a brief description and highlight the main strong points of each outsourcing company. 1. Helpware Helpware started in 2015 with the initial goal of providing support to startup companies. 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This means its support can scale along with your company’s growth. Offers turn-key solutions, so you don’t have to look for either option separately. Helpware’s focused on developing its people and their skills and it pays off handsomely, especially in customer support outsourcing contracts. Some global brands are happy to have their customer support outsourced to Helpware. 2. Sykes U.S.-based Sykes is one of the pioneers of the BPO industry. Established in 1995, the company trailblazed its way to the top and was one of the first BPOs to open multiple locations. In 2021, the Sitel Group acquired Sykes to widen its reach and increase its capacity. Sykes is one of the top 10 service companies and leading service providers of demand generation and customer engagement services, with clients included in the top 2000 companies worldwide. At the core of Sykes’ business are its staple services: outsourcing, customer experience, service to sales, digital transformation, and brand extension. Pros: Sykes maintains a pool of service agents from its clients’ home countries. The company is well-versed in matters concerning data privacy. Specifically, Sykes follows various privacy guidelines, including HIPAA compliance and Payment Card Industry (PCI) data security certification. 3. Ascensos Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that wanted to change the customer experience by applying a personal touch to customer care. The company is now Europe’s number-one customer support outsourcing company, providing bespoke customer experience solutions to clients around the world. In addition, its contact center operation locations include the UK, Romania, Turkey, and South Africa. Pros: Ascensos is more nearshore than an offshore support center, so location and time zone differences aren’t as pronounced as operations in Asia and South America. Companies that outsource customer service to Ascensos value the fact that it supports diversity and inclusivity among staff while focusing on promoting happiness as a key asset among its workforce. Although there aren’t any published pricing rates, instead, Ascensos will individually respond to requests for quotes, the prices of this outsourcing customer service company are more than affordable. 4. Teleperformance With more than 40 years of experience in the BPO industry, Teleperformance is an established leader in solution design, business optimization strategies, and front-office customer support. It also offers back-office services such as finance and accounting, collections, and technical support. Pros: Teleperformance is a truly global service provider. It operates in 80 countries and employs more than 330,000 agents speaking over 265 languages and deservedly belongs to a league of good customer service companies. You won’t find it difficult to get support in the language and location you require. Clients also appreciate the company’s expertise in providing omnichannel solutions. 5. VXI VXI Global Solutions is one of those outsourcing agencies that offer customer care and customer experience (CX) solutions to some of today’s major global brands. In addition, the company offers contact center and BPO services, omnichannel and multilingual support, software development, CX innovation, quality assurance (QA), and infrastructure outsourcing. VXI employs more than 35,000 workers in 43 countries throughout North America, Asia, Europe, and the Caribbean. The company also prides itself on its ability to help clients resolve major CX and employee experience (EX) pain points and take their customer service systems to the next level. Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage for clients. Also, VXI provides additional analytics and insights generation services so clients can learn as they go. Pros: High CX expertise leads to enhanced customer and employee experience. VXI displays an uncanny ability to scale up or down to fit its client’s capabilities. 6. InfluX In its quest to build the world’s first remote-only CX team, InfluX managed to recruit employees from more than 120 cities worldwide. This strategy also lets them provide 24-hour customer support outsourcing solutions within the client’s time zone. In addition, InfluX creates specialized customer experiences that reflect the client’s vision, voice, and values. Pros: Less dependence on automation and more on human interaction make for a better customer experience. Having employees in every time zone solves the common offshore problem of mismatched time schedules between clients and outsourcing companies. Pay-as-go pricing may be attractive to some clients who prefer flexible packages. 7. 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As a result, they can respond to these changes to defuse any tension and lead the customer into a more positive mindset. Starting with four employees in 2004, Integra currently employs more than 1,400 workers stationed across four countries. It handles customer service duties over the phone, email, live chat, or social media. Pros: Integra offers some of the most cost-effective solutions in the industry. Sales psychology is also an incredible asset to have if you work in a customer support outsourcing company. 9. Telus Telus International is one of the world’s leading digital CX innovators. In particular, it designs and produces next-generation digital solutions for brands all over the world. This is one of the Canadian top IT outsourcing companies that provide IT services and multilingual customer service to industries such as technology, media, communications, eCommerce, financial technology, travel, hospitality, automotive, healthcare, and games. 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